The following Privacy Policy is intended to inform you about how we use your Personal Information. In doing so, we adhere to the strict provisions of Illinois` Personal Information Protection Act (“PIPA”) as well as the requirements of the General Data Protection Regulation (“GDPR”).

Data Controller 

The person responsible within the meaning of the PIPA and GDPR is:

M A Y S A

Web: www.shopmaysa.com

E-Mail: info@shopmaysa.com

TikTok: https://www.tiktok.com/@shopmaysa

Instagram: https://www.instagram.com/shopmaysa/ 

Scope of the processing of Personal Information

As a matter of principle, we only collect and use Personal Information from you insofar as this is necessary to provide a functional website and our content and services, e.g., when you subscribe to our newsletter, or register on our website or log in to an existing customer account or when you order our products. The collection and use of your Personal Information regularly only takes place with your consent. An exception applies in cases where prior consent is not possible for actual reasons and the processing of the data is permitted by applicable law.

Security

The security of your Personal Information is a high priority for us. We therefore protect your data stored with us by technical and organizational measures in order to effectively prevent loss or misuse by third parties. In particular, our employees who process Personal Information are bound to data secrecy and must comply with it. To protect your Personal Information, it is transmitted in encrypted form. You can recognize this by the lock symbol that your browser displays when an SSL connection is established. In order to ensure the permanent protection of your data, the technical security measures are regularly checked and, if necessary, adapted to the state of the art. These principles also apply to companies that process and use data on our behalf and in accordance with our instructions.

Purposes of processing and legal basis 

We collect, process and use your Personal Information for the following purposes:

  • Establishment and performance of contractual relationships;

  • Marketing measures;

  • Customer satisfaction surveys and analyses;

  • Product evaluations;

  • Customer service and customer support;

  • To process orders for our online range of our products.

The processing of your Personal Information may be based on the following legal grounds:

  • Consent: the individual has given clear consent to process Personal Information for a specific purpose (Art. 6 (1) a) GDPR).

  • Contract: the processing is necessary for a contract or because you have asked us to take specific steps before entering into a contract (Art. 6 (1) b) GDPR).

  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations) (Art. 6 (1) c) GDPR).

  • Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your Personal Information which overrides those legitimate interests (Art. 6 (1) f) GDPR).

Duration of storage and routine deletion of Personal Information

We process and store your Personal Information only for the period of time required to fulfil the purpose of storage or if this has been provided for, in laws or regulations. After the purpose has ceased to exist or has been fulfilled, your Personal Information will be deleted or blocked. 

In the case of blocking, deletion will take place as soon as legal, statutory, or contractual retention periods do not conflict with this, there is no reason to assume that deletion would impair your interests worthy of protection and deletion would not cause a disproportionately high expense due to the special nature of the storage.

Log files

If you visit our website for information purposes only, without providing Personal Information via registration or in any other way, only the Internet connection data that your browser transmits to our server will be processed. Our website collects a series of general data and information with each call, which is temporarily stored in log files of a server. A log file is created in the course of an automatic protocol of the processing device system. The following can be recorded:

  • Access to the website (date, time and frequency)

  • How you arrived at the website (previous page, hyperlink etc.)

  • Amount of data sent

  • Which browser and browser version you are using

  • The operating system you are using

  • Which internet service provider you use

  • Your IP address, which your Internet access provider assigns to your device when you connect to the Internet

The legal basis for this data processing is the performance of a contract, as the collection and storage of this data is necessary for the operation of the website in order to ensure the functionality of the website and to deliver the content of our website correctly (Art. 6 (1) b) GDPR.

In addition, the data serve us to optimize our website and to ensure the security of our IT systems and the processing is based in this respect on our legitimate interest (Art. 6 (1) f) GDPR). For this reason, the data is stored for a maximum of 7 days as a technical precaution.

We also use this data for the purposes of advertising, market research and to design our services to meet your needs by creating and evaluating user profiles under pseudonyms, but only if you have not exercised your right to object to this use of your data (see information on the right to object under "Your rights").

Use of cookies

We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent (Art. 6 (1) a) GDPR) as well as our legitimate interest (Art. 6 (1) f) GDPR).

Contacting us, registration or placing orders

a) Contacting us 

When you contact us using via email or social media, the data you provide will be stored by us based on your consent and the preparation or initiation of a contract, insofar as it is necessary to answer your questions (Art. 6 (1) a) GDPR) and (Art. 6 (1) b) GDPR). Your inquiry is logged in order to be able to prove the contact in accordance with the legal requirements. We delete the data accruing in this context when the respective conversation with you has ended and your inquiry has been conclusively clarified.

b) Registration

On our website, we offer you the opportunity to register by providing Personal Information. The data is entered in the registration form is transmitted to us and stored. Registration is necessary in order to set up your customer account, which you can use to place orders and services. The processing of the data for this registration thus serves the fulfillment of the contract of use or the implementation of pre-contractual measures (Art. 6 (1) b) GDPR). You can delete your customer account at any time on our website either by using the delete function in your account or by contacting us.

c) Storage of data in the user account

For the conclusion and processing of contracts, we require contact details, such as name, delivery and billing address and e-mail address, as well as information on the type of payment method you have chosen. You can store this data in your user account. In addition, we use your data to maintain our customer database so that only accurate data is stored by us. In order to avoid typing errors and to ensure that the items you have ordered reach you, we check the completeness and accuracy of your address when you enter it.

Following your order, you will receive a corresponding order confirmation as well as further documents, which we are obliged to provide in order to fulfill our legal information obligations for an effective conclusion of a contract with you (Art. 6 (1) c) GDPR) and (Art. 6 (1) b) GDPR). 

d) Guest order

You have the option to place your orders as a guest. If you choose this order type, you do not have to register before placing an order. Please note that you will have to enter your data again for each subsequent order.

We collect, process, and use the information you provide in the context of a guest order for the purpose of executing the contract. We store the information you provide for the period of processing and handling your order. Afterwards, your data will be deleted unless you decide to activate your customer account within 14 days after placing your order. Data that we are required to store due to legal, statutory or contractual retention obligations will be blocked instead of being deleted to prevent it being used for other purposes. The processing of the data serves the fulfillment of the contract with you (Art. 6 (1) b) GDPR).

e) Order confirmation/dispatch confirmation

In order to process the contract and provide you with our services, for example the web shop or to send you a package for which a fee is charged, we use your contact details to send you registration confirmations, customer service information, order confirmations, contract documents or payment processing information. We are obliged to send you these documents in order to comply with our legal information obligations for an effective conclusion of a contract with you. The processing of your data is therefore necessary to fulfil our legal information obligations for an effective conclusion of a contract with you (Art. 6 (1) c) GDPR) and (Art. 6 (1) b) GDPR).

f) Other

Based on our legal obligation (Art. 6 (1) c) GDPR) and our legitimate interest (Art. 6 (1) f) GDPR), we use and store your Personal Information and technical information to the extent necessary to prevent or prosecute misuse or other illegal behavior on our website, e.g., to maintain data security in the event of attacks on our IT systems (Art. 6 (1) f) GDPR). This also takes place insofar as we are legally obliged to do so, for example due to official or court orders, and for the exercise of our rights and claims as well as for legal defense (Art. 6 (1) f) GDPR).

Disclosure of Personal Information to third parties

Your Personal Information will only be passed on if there is a legal obligation to do so or to service providers and partner companies that have been carefully selected in advance and are contractually obliged to comply with the requirements of data protection law.

a) Disclosure within affiliated companies

We pass on your Personal Information for the conclusion and processing of contracts for offers on our website to affiliated companies. This is particularly necessary so that you can use all our offers. If you contact us with questions, complaints or returns as well as other complaints, they will also receive access to your order data in order to be able to process your request.

b) Disclosure to service providers 

For the operation and optimization of our website and our services and for the processing of contracts, various service companies work for us, e.g., for central IT services or the hosting of our website, for the payment and delivery of products, or order fulfillment or for the dispatch of newsletters, to whom we pass on the data required for the fulfillment of the task (e.g., name, address).

Some of these companies act for us by way of commissioned processing and may therefore use the data provided exclusively in accordance with our instructions. In this case, we are legally responsible for appropriate data protection measures at the companies we commission. We therefore agree on specific data security measures with these companies and monitor them regularly.

In contrast to order processing, in the following cases we transmit data to third parties for their own use in order to process the contract:

  • In the case of delivery of goods and the necessary logistics companies and the postal service provider specified when the order was placed.

  • In the case of payment for goods to the payment service provider as specified when the order was placed (currently Stripe and 4Pay)

We do not collect or store any payment transaction information such as credit card numbers or bank details during the payment process. You only provide this information directly to the respective payment service provider. 

c) Disclosure to other third parties 

We will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g., due to official or court orders, or if we are entitled to do so, e.g., because this is necessary for the prosecution of criminal offenses or for the exercise and enforcement of our rights and claims.

Data transfer to third countries

If we use service providers in third countries, we take additional measures to ensure an adequate level of data protection for the transfer of Personal Information in accordance with Art. 44 of the GDPR and thus ensure that the transfer is generally permissible and that the special requirements for a transfer to a third country are met (e.g., by concluding standard contracts and additional guarantees, supplementary technical and organizational measures such as encryption or anonymization). 

Your rights

In accordance with the PIPA and the GDPR you are entitled to the following rights:

  • You have the right to request confirmation as to whether data in question is being processed and to information about this data, as well as further information and a copy of the data.

  • You have the right to request that the data concerning you be completed or that inaccurate data concerning you be corrected.

  • You have the right to demand that the data in question be deleted without delay, or alternatively, to demand restriction of the processing of the data.

  • You have the right to revoke any consent you have given.

  • You may object to the future processing of data relating to you. The objection can be made in particular against the processing for purposes of direct advertising.

Data Subject Access Request

For clarification, you have the right to request confirmation from us at any time as to what information we hold about you and to request that we amend, update, or delete that information. We may comply with your request in response. In addition, we have the following options: Ask you to confirm your identity, or ask you for more information about your request, and we’re permitted by law, refuse your request. (However, in this case we will explain the reasons for the refusal). 

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal Personal Information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your Personal Information.

We encourage you to get in touch if you have any concerns with how we collect or use your Personal Information.

If you wish to access such Personal Information or exercise any of the rights listed above, you should apply in writing, providing evidence of your identity. Any communication from us in relation to your rights as detailed above will be provided free of charge. However, in case of requests that are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or refuse to act on the request.

Social Media

Based on our legitimate interest (Art. 6 (1) f) GDPR), we are present in various "social media" platforms in order to communicate with our customers, interested parties and users registered there and to be able to inform them about our offers there. We would like to point out that you use these platforms and their functions on your own responsibility. This applies in particular to the use of the interactive functions (e.g., commenting, sharing, rating). 

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behavior and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. Cookies are usually stored on your device for this purpose. Independently of this, data that is not directly collected from your devices may also be stored in the usage profiles (especially if you are a member of the respective platforms and are logged in to them).

Updating your information

If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so within your account or by contacting us. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. Also, we may not be able to accommodate certain requests to object to the processing of Personal Information, notably where such requests would not allow us to provide our service to you anymore.

Links to other providers

Our website also contains - clearly recognizable - links to the websites of other companies. Insofar as there are links to websites of other providers, we have no influence on their contents. Therefore, no guarantee or liability can be assumed for these contents. The respective provider or operator of the pages is always responsible for the content of these pages.

The linked pages were checked for possible legal violations and recognizable infringements at the time of linking. Illegal contents were not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. Such links will be removed immediately if infringements of the law become known.

Personal Information and children 

Our services are aimed at people aged 18 and over. We will not knowingly collect, use or disclose Personal Information from minors under the age of 18 without first obtaining consent from a legal guardian through direct offline contact. 

Data Breaches/Notification

Databases or data sets that include Personal Information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Information may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after which the breach was discovered.

Changes 

In order to ensure that our Privacy Policy always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the Privacy Policy has to be adapted due to new or revised offers or services. If you have any questions or comments about our Privacy Policy or wish to exercise your rights under applicable laws, please contact us using the following contact details:

M A Y S A

Web: www.shopmaysa.com

E-Mail: info@shopmaysa.com

TikTok: https://www.tiktok.com/@shopmaysa

Instagram: https://www.instagram.com/shopmaysa/ 

This Privacy Policy was last updated on Wednesday, August 31, 2022