This Shipping Policy applies to all purchases made at M A Y S A (www.shopmaysa.com). It is your responsibility to familiarize yourself with this policy. By placing an order for any of our product(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.
Delivery
Most orders are processed within 7-10 business days and shipped through USPS and other carriers. As soon as we have handed over your order to the carrier, you will receive a shipping confirmation by e-mail.
Our Parcels are usually delivered within 5-7 working days and a maximum of 20 working days. Orders placed on a Saturday, Sunday or Public Holiday will not be shipped until the next working day.
Please note: If you are requiring a time-sensitive delivery please contact us prior to placing an order and we will do our best to accommodate your request.
Delivery Fees
Our charges for delivery are calculated and displayed on your screen when you place the order.
Delays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will try to ensure that orders are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control, or continuous COVID-19 delays. If there will be a significant delay in shipment of your order, we will contact you via email or telephone and let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.
Please allow additional days in transit for delivery during or shortly before the holiday seasons.
My delivery is damaged, what can I do?
If you have received a defective item, please email us within 5 days of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged.
Amendments and orders made in error
Once your order has been shipped, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been shipped, we are unable to amend the order.
If you have placed an order in error or made a mistake on an order, you need to contact our customer service team as soon as possible within one hour of the order being placed to let us know to amend the order before it is shipped.
If your order has already been shipped, we are unable to amend the order.
You can check the status of your order in your account by viewing your most current order.
Address Changes
We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.
M A Y S A
Web: www.shopmaysa.com
E-Mail: info@shopmaysa.com
This Shipping Policy was last updated on Wednesday, August 31, 2022